Instead of managing and operating the building in the traditional way, applying technology is an effective way to increase the quality of management services, and also help customers residents better access to the services of management unit.
Digitized demand from reality
Professional management and operation of a building is a concept that has existed for a long time in the world, but in Vietnam, this concept is quite new. The strong development of high-rise buildings and apartments projects creates fertile land for real estate management units. Apartment projects have hundreds, thousands of people living, therefore, meeting the individual and community needs of residents requires the management team to be quality human resources, arrange suitable work. Reasonable, regular contact with residents and investors.
Although the model is still new in Vietnam, in the past 5 years, many building management units have been established. This is a good sign for the market, because customers will have more choices. If only 5 years ago, only a few foreign enterprises provided this service, so far, there have been many businesses both in the country and abroad providing building management services in the Vietnam market.
Although the number of units providing building management services has increased sharply in the past 5 years, the quality has not grown correspondingly. In particular, the current dilemma is that the traditional real estate management model has initially shown many backwardness. In particular, with a large workload, the traditional model shows many limitations in stages such as communication with residents, human resource management, resident records management, handling of resident requests, quality amount of projects (management standards are not guaranteed).
Managing and operating the building, especially in the apartment building, is the profession of making hundreds of them, including small stories, but it is the cause of disputes. The story of interacting with residents, handling requests and managing personnel are outstanding issues. In particular, the traditional model has many limitations in communicating with residents.
The common form of communication is message boards, notices, emails... However, in reality, this communication does not bring the desired effect, does not create the attention and attention of the people. In addition, this model creates administrative and economic pressures when the apparatus is constantly inflated (according to the project size, the number of projects increases each year).
This comes from the fact that the building management units are weak in technology application. Current technology is mainly of a general nature, such as technicians going to maintenance, repair of system equipment (e.g. elevators, generators), then recording the technical diary, then continuing to update. Information on website and software. The application of technology is more of a synthesis than a deployment or a solution.
Digital race in building management and operation
These pressures have urged businesses in the building management sector to develop new management technologies and applications to solve the problems that the old model posed. With the field of building management and operation, the current trend in the world is to promote the application of real estate management technology, with management software, artificial intelligence (AI) and big data systems (Big Data), automation of management cycles.
Building management software not only helps residents receive fee notices, book services, but also channels to reflect the quality of service. When problems arising are reflected, immediately the status will be updated to correct and resolve. Every little thing from electricity, water or rescue, security depends on the unit that operates and manages the building. Therefore, in the management process, it is unavoidable for unexpected incidents. In particular, one of the biggest disputes that often occurs between investors, management units and residents is not transparent in financial revenues and expenditures.
When the technology is applied to management, all revenue and expenditure are entered into the system for management and residents to check. When residents pay a fee, the voucher will be printed and cannot be modified. All data will be made into reports and transferred to the responsible individuals and departments to make the financial management more transparent.
With the expanding portfolio scale, the solution to manage and operate projects more efficiently and save resources. Instead of having to meet face-to-face or contact the management with a telephone to request a repair, schedule a utility use in the project or pay related expenses, residents can quickly manipulate the application simply on the phone app.
For management, instead of recording and saving information manually, management can store on the system and coordinate personnel quickly and effectively, reducing human error. Instead of transmitting notices to residents via message boards or direct contact, management or developers can send notices via the system, thereby saving time and resources.
Moreover, real estate management systems are capable of storing the information history of all projects; through which all information is exchanged between management boards. The management, the investor and the residents are all transparent and avoid unnecessary misunderstandings when disputes occur. All technical reports and feedback on service quality sent to the system by the residents will also be kept and a basis for the management and the investor to improve the management and operation of the project in accordance with time.
However, technology only helps to reduce the load and shorten the time to handle the management and operation of apartments, and more importantly, the quality of personnel. Considering the common ground, the building management and operation units in Vietnam are still unprofessional, the quality of human resources is still poor, not really meet the work requirements. There is a need for formal schools to train in the field of building operation management.
As a new field, not much experience, the business management and operation of buildings in Vietnam has made remarkable progress, but with rapid urbanization and increasing requirements. The current high level of customers requires the faster growth of businesses. This not only contributes to the steady development of all aspects of the real estate market, but also is an important factor to create civilized living spaces in urban areas.
According to Trinh Nguyen Tuan Anh